Refund policy

1. No Return Policy

We do not accept returns or offer refunds once a product has been delivered.

All sales made through our website are final. Customers are requested to carefully review the product description, specifications, and compatibility before placing an order.

2. 7-Day Replacement & Repair Policy

We offer a 7-day Replacement or Repair service only for products that have a genuine manufacturing defect or are found to be defective upon delivery.

A replacement or repair request must be raised within 7 days from the date of delivery.

Replacement or repair will be approved only after our Quality Assurance team verifies the reported issue.

3. Eligible Cases for Refund & Repair

A replacement or repair may be approved in the following situations:

Product is not functioning due to a manufacturing defect.
Product received is physically damaged during transit (proof required).
Wrong product delivered.
Electrical malfunction caused by manufacturing defects.
Product does not power on despite following the user instructions correctly.

4. Cases Not Covered

Replacement or repair will not be provided in the following situations:

Change of mind after purchase.
Product no longer required.
Incorrect product ordered by the customer.
Damage caused due to misuse, mishandling, accidents, water exposure, or unauthorized repair.
Damage caused by improper voltage or incorrect electrical connection.
Cosmetic damages reported after 7 days.
Products without original packaging or accessories.
Products damaged due to improper storage or usage against the instruction manual.

5. Conditions for Replacement

To qualify for a replacement, the product must:

Be reported within 7 days of delivery.
Be in its original condition.
Include all original accessories, controller, cables, manuals, and packaging.
Not show signs of physical damage caused by the customer.
Pass our quality inspection after receiving the product.

If the inspection confirms a manufacturing defect, we will provide a replacement free of cost (subject to stock availability).

6. Repair Process

If the issue is repairable, the product will be repaired and shipped back to the customer.

Repair time generally takes 3-7 business days after the product is received at our service center.

The timeline may vary depending on spare parts availability and logistics.

7. How to Request Replacement or Repair

To request a replacement or repair:

Email us with the following details:

Order Number
Customer Name
Mobile Number
Product Name
Clear description of the issue
Photos and/or a short video showing the problem

Our support team will review your request and guide you through the next steps.

8. Inspection Process

Every returned product undergoes inspection by our Quality Control team.

If the reported issue is verified as a manufacturing defect, the replacement or repair request will be approved.

If no defect is found or the damage is determined to be caused by misuse or improper handling, the request may be declined, and the product will be returned to the customer.